Cancellation Policy

If you choose to cancel

You can cancel your ticket up to 48 hours (2 days) before the start of the experience.

To cancel your ticket, you must contact us by email, telephone or at our physical location. It is your responsibility that we receive the notification of the cancellation in a timely manner. Attempted calls or visits outside of our opening hours as well as e-mails sent to other or invalid e-mail addresses are not our responsibility.

After the 48-hour period, we reserve the right to reject a request for cancellation cf. the generally applicable law on the right of withdrawal, ”Lov om visse forbrugeraftaler § 18 stk. 2 nr. 12” ("Act on certain consumer agreements § 18 subsection 2 No. 12”).

With less than 48 hours to the beginning of the experience, the ticket cannot be refunded.

If something unforeseeable has occurred immediately before or on the day of the experience (e.g. illness), please contact us so we know that you will not be participating anyway. You will find the contact information in the booking confirmation. Alternatively, you are generally welcome to give your ticket to the other side.

Generally, we are happy to try to sell your ticket to an other side. If successful, we can make an exception to the 48-hour rule.